What is Sun Ease Rentals?

Premier Outer Banks beach rental service offering hassle-free equipment setup and relaxation experiences.

Policy

Cancellation & Weather Policy

Cancellation Policy

If you cancel your reservation seven or more days before your scheduled start date, you will receive a full refund. If you cancel within the seven-day window, you will receive a 50% refund. If you paid by deposit and cancel within seven days of your scheduled start date, you will forfeit the deposit. No refunds are granted for cancellations made after the start date of your reservation. Days of service are consecutive and will not roll-over due to a weather cancellation.

Weather Cancellation Policy

At Sun Ease Rentals, the safety of our staff, customers, and equipment is our top priority. Operating on the coast means weather can change rapidly, and we continuously monitor local forecasts and live conditions to make responsible decisions about service. The following outlines when we may delay, suspend, or cancel beach services due to weather.

1. Wind Conditions

Sustained Winds of 20mph or Greater: Beach services will be automatically cancelled or suspended when sustained winds reach 20mph or more, as reported by the National Weather Service or verified local sources.
Wind Gusts of 25mph or More: If wind gusts reach or exceed 25 mph, services may also be cancelled, even if sustained winds are lower than 20mph.

2. Heavy Rain, Localized Flooding, or Lightning

Services may be delayed, modified or cancelled if:

Persistent or heavy rain creates unsafe or unpleasant conditions
Flooding blocks access to the beach or setup areas
Weather conditions, current or forecasted, pose a hazard to employees, customers, or puts equipment at risk of damage

3. Tropical Weather Systems (Watches/Warnings)

If a Tropical Storm or Hurricane Watch/Warning is in effect, beach services may be delayed, suspended, or cancelled until the system passes and local officials confirm safe conditions.

4. High Surf Conditions (Beach Hazards Statement/High Surf Advisory)

Services may be delayed, modified or cancelled if a Beach Hazards Statement or High Surf Advisory are issued for the area.

Individual orders may be cancelled due to limited access during high tides

Customer Notifications & Refunds

In the event of weather or tide-related issues leading to cancellation of service, 100% of the daily cost will be refunded for each full day cancellation initiated by Sun Ease Rentals, if the customer paid the additional 15% for weather refunds during checkout. This includes early pickups initiated before 12pm.

No refunds are provided to customers who did not pay the additional 15% for weather refunds.

Customers will be notified of delays or full-day cancellations via text message before 0900.